TurboTax® Online Customer Ratings & Product Reviews Leave a comment

Paying for live support isn’t something most people need to do, but this was the best live-support experience we had with all of the tax software we’ve tested. If you’re uncertain that you’ve done everything right or extracted the most from your return, this service could provide added peace of mind. Plus, for the right person, who knows the right questions to ask about their return, a service like this one could be a smart middle-ground option between DIY filing and hiring a tax pro. But since the experience can be highly variable depending on the chat agent you’re assigned, we hesitate to make it a blanket recommendation.

Selecting tiles – which will come up again as questions later – gives you a recommendation on which tier to start with, but it’s not necessary. As with other paid tax products, we started with the Deluxe tier, and upgraded along the way. If you cannot get your tax return together before the federal tax deadline, you can file a tax extension request to avoid late filing penalties. Perhaps you’re navigating a precarious life event, living overseas, or waiting for those final year-end tax documents. It’s a relatively simple process, which we outline here in this article. If you’re looking for a cheap option for tax preparation, you’ve probably considered Intuit’s TurboTax software.

Businesses

I purchased Turbo Tax Business 2011 to file my 1120S return, and it will not calculate in my cost of goods sold figures! As you can imagine this make my net income quite high and raises my tax bill SUBSTANTIALLY. I have tried to contact Turbo Tax about this and they are unavailable….the cowards!

If you only have W-2 income and are going to take the standard deduction then you will likely get it for free. If you have any complexity to your tax return including itemizing or having income that is not covered in a W-2 then you will likely have to upgrade to a paid version. As with most tax software, TurboTax has serious security to protect your personal data. They use multi-factor authentication, which means you’ll get a single-use code whenever you sign into your account from a new device. You can also use touch ID with the mobile app if your phone supports it. Great for complicated tax situations — If you’re not sure how to file your taxes or which deductions you’ll be able to take to save money, TurboTax can guide you through this.

TurboTax vs. H&R Block

While the text size is now larger in some places, overall it could still use work to become more friendly on all screens. Often the text remains surprisingly small turbo tax review 2021 on a computer screen, making it harder to read. Also, the font weight for many screens is still too low, which makes the text too light and hard to read.

If you make your way through your tax return sequentially, answering all the questions, you shouldn’t get lost, even if you have to use the Back button occasionally. You can always use the Topic List if you have to return to a section you already visited. Though TurboTax Live is a standalone offering, you can add it even if you’ve already started preparing your taxes using any DIY product in the TurboTax line. TurboTax walks you through an in-depth, easily understood interview to help you prepare your tax return. While expensive, its usability, state-of-the-art design, and comprehensive coverage of tax topics add to its value. It costs a bit more, but at least TurboTax has never, ever lost our data.

Is TurboTax good?

We believe everyone should be able to make financial decisions with confidence. How to Track Your Tax Refund in 2023Intuit left the Free File program in October 2021, citing a desire to innovate beyond what the agreement would allow. In March 2022, during the first tax season in which TurboTax did not participate in the Free File program, the FTC sued Intuit over deceptive ads for its so-called “Free” edition. Intuit disputed the FTC’s arguments but agreed to pull the ads in question for the remainder of tax season. The TurboTax service has responsive design, making it easy to navigate across mobile apps, mobile browser, and desktop browser.

• Well, if TurboTax knew of this problem, their software should have told me to wait prior to submitting my return.
• Both companies have faced multiple lawsuits and investigations regarding their marketing, lobbying, and other business practices.
• TurboTax Live users can have their questions answered by tax experts, ensuring their returns are accurate.

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Since tax time can be stressful for even the most organized people, in our testing we favored tax-preparation software that offered reassuring guidance throughout the filing process. It asks the right questions , in contrast with other apps, ttps://turbo-tax.org/ which tend to ask for irrelevant details. Under the hood, all tax software platforms—even those the tax pros use—fill in the same IRS forms and use the same rounding method to calculate the amount you owe or the amount of your refund.

Connect with him and learn more at EricRosenberg.com. TurboTax would be the top choice for nearly all filers if it weren’t for the cost. However, lower-priced options likeTaxSlayer ClassicandFreeTaxUSAmay be better for those on a budget. TurboTax is a leading software company focusing heavily on data privacy and security. It encrypts all customer information at rest and requires multi-factor authentication.

Intuit Reviews

We’ve long praised TurboTax for its design and user experience. After both Intuit and H&R Block left the Free File program, the future of the program was unclear. It’s still difficult to find truly free tax filing options. The IRS created a tool to help you find this year’s Free File options.

• And if important changes are made to your account, you’ll be notified immediately.
• Courtney Johnston is an editor for CNET Money, where she focuses on taxes, student loan, credit card, banking, mortgages and loan content.
• The Income Tax Course consists of 62 hours of instruction at the federal level, 68 hours of instruction in Maryland, 80 hours of instruction in California, and 81 hours of instruction in Oregon.
• Logan is a practicing CPA and founder of Choice Tax Relief and Money Done Right.
• This can save you money and state returns are often less complex.
• For more information, please read our full disclaimer..

But I asked the digital assistant to speak with a product specialist, and that invoked a phone call. And that’s why I use turbotax every year to be able to import all the data. These responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. Opinions expressed here are the author’s alone, not those of any bank or financial institution.